n9995 Privacy Policy

1. Introduction and Scope

1.1 n9995 is an online casino and sportsbook platform operating at https://n9995.club, serving English-speaking Pakistani players. This Privacy Policy applies to all personal data collected through the n9995 website, any associated mobile-optimised interface, and all related services including account management, KYC verification, payment processing, customer support, and marketing communications.

1.2 This Policy forms part of the n9995 Terms & Conditions and should be read in conjunction with that Agreement. Defined terms used in this Policy carry the meanings given to them in the Terms & Conditions.

1.3 n9995 acts as the data controller in respect of personal data collected from users of the Platform. We are responsible for determining the purposes and means by which your personal data is processed.

2. Categories of Personal Data We Collect

2.1 n9995 collects the following categories of personal data from users:

Identity Data

• Full legal name as it appears on your Pakistani National Identity Card (CNIC)
• Date of birth
• CNIC number and copies of CNIC documentation submitted for KYC verification
• Photographic identification where additional verification is required

Contact Data

• Registered mobile number (Pakistani format)
• Email address
• Residential address in Pakistan (city, province, postal code)

Financial Data

• Payment method details including mobile wallet account numbers (JazzCash, Easypaisa) and bank account information (HBL, UBL, Meezan Bank, Bank Alfalah)
• Transaction history including deposit amounts, withdrawal requests, and PKR wallet balances
• Source of funds documentation where enhanced due diligence is required

Technical and Usage Data

• IP address and approximate geographic location at the time of login
• Device type, operating system version, and browser type
• Session timestamps and duration records
• Game and betting history including bet amounts, outcomes, and in-play activity
• Bonus and promotion usage records

Communications Data

• Records of live chat and email communications with n9995 support
• Complaint submissions and resolution records

3. How We Collect Personal Data

3.1 n9995 collects personal data through the following means:

• Directly from you: Information you provide during account registration, KYC verification submission, payment method setup, support interactions, and voluntary communications with n9995.
• Automatically: Technical and usage data collected when you access and use the Platform, including login events, game activity, and device information.
• From third parties: Identity and address verification data from third-party KYC service providers, fraud screening data from payment processors, and geolocation data from IP address lookup services.

4. Lawful Basis for Processing

4.1 n9995 processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and n9995, including account management, game operation, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering requirements, age verification obligations, and fraud prevention duties.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and product improvement, where such interests are not overridden by your data protection rights.
• Consent: Where required, processing for marketing communications, subject to your right to withdraw consent at any time.

5. How n9995 Uses Your Personal Data

5.1 n9995 uses your personal data for the following purposes:

• Creating, verifying, and maintaining your n9995 account
• Processing deposits and withdrawals through your nominated Pakistani payment methods
• Verifying your age (18+) and identity through the CNIC-based KYC process
• Detecting and preventing fraud, money laundering, and other prohibited activity
• Monitoring your account for responsible gaming indicators and applying protective measures where appropriate
• Providing customer support via live chat and email
• Sending account-related notifications including security alerts, transaction confirmations, and OTP codes
• Improving and personalising the n9995 Platform and game offering
• Complying with applicable legal and regulatory obligations

6. KYC and Identity Verification Data

6.1 n9995 is required to verify the identity of its users. CNIC documents and supporting identity data submitted for KYC verification are processed with heightened care. This data is used exclusively for identity verification, age confirmation, fraud prevention, and compliance with applicable legal obligations.

6.2 CNIC images and identity documents are stored in encrypted format. Access is restricted to authorised n9995 compliance personnel and approved third-party KYC verification service providers operating under contractual data processing obligations consistent with this Policy.

6.3 n9995 will not sell, rent, or share your CNIC or identity documentation with any third party except as required by applicable law or as described in Section 9 of this Policy.

7. Payment and Financial Data

7.1 Payment method details provided to n9995 are processed by our payment partners (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) and are subject to those providers' own data handling practices in addition to this Policy.

7.2 n9995 retains transaction records — including deposit amounts, withdrawal requests, and PKR wallet activity — for the period required to comply with applicable financial record-keeping obligations.

7.3 n9995 does not store complete bank account credentials in recoverable form. Payment data is tokenised where technically supported by the relevant payment partner.

8. Cookies and Tracking Technologies

8.1 n9995 uses cookies and similar tracking technologies to maintain your session state (keeping you logged in during a gaming session), analyse platform usage, detect fraud, and deliver a consistent user experience across visits.

8.2 The following categories of cookies are used on n9995:

• Essential cookies: Required for core platform functionality including authentication and session management. These cannot be disabled without impairing your ability to use n9995.
• Analytics cookies: Used to understand how Pakistani players navigate and use the Platform, allowing us to improve game layouts, payment flows, and mobile performance.
• Security cookies: Used to detect suspicious login behaviour, enforce geographic restrictions, and identify potential account compromise events.

8.3 You may disable non-essential cookies through your browser settings. Disabling essential cookies will impair or prevent access to your n9995 account.

9. Disclosure and Data Sharing

9.1 n9995 does not sell your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipient:

• KYC verification providers: Third-party identity verification services used to validate CNIC documents and confirm age compliance.
• Payment processors: Pakistani payment network partners (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) to whom your financial data is transmitted solely for the purpose of processing your deposit or withdrawal request.
• Fraud prevention services: Third-party risk and fraud screening platforms that process account and transaction data to detect prohibited activity.
• Legal and regulatory authorities: Where n9995 is required by applicable law, court order, or regulatory authority to disclose user data, we will comply with such obligations. We will notify affected users where legally permitted to do so.
• Professional advisers: Lawyers, accountants, and auditors who provide professional services to n9995 under confidentiality obligations.

9.2 All third-party recipients of n9995 user data are subject to contractual data processing obligations consistent with this Privacy Policy.

10. Data Retention

10.1 n9995 retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to any longer retention period required by applicable legal, regulatory, or tax obligations.

10.2 Account data is retained for the duration of your active n9995 account and for a minimum of five years following account closure, to comply with applicable financial record-keeping requirements.

10.3 KYC and identity verification documents are retained for the minimum period required by applicable anti-money laundering obligations, typically five years from the date of the last transaction.

10.4 Where data is no longer required for any legitimate purpose, n9995 will securely delete or anonymise it in accordance with our internal data lifecycle policy.

11. Data Security

11.1 n9995 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL encryption on all data transmitted between your device and the n9995 Platform
• Encrypted storage of passwords, CNIC documents, and sensitive financial data
• Role-based access controls restricting n9995 staff access to personal data on a need-to-know basis
• Login anomaly detection and automatic account lockout on multiple failed authentication attempts
• Regular security assessments of the n9995 infrastructure and access systems

11.2 Notwithstanding these measures, no method of electronic transmission or storage is completely secure. n9995 cannot guarantee the absolute security of your personal data and will not be liable for security breaches outside our reasonable control.

11.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, n9995 will notify affected users in a timely manner and take appropriate remediation steps.

12. Your Data Rights

12.1 Subject to applicable law, you have the following rights in respect of the personal data n9995 holds about you:

• Right of access: You may request a copy of the personal data n9995 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Some corrections require identity re-verification.
• Right to erasure: You may request deletion of your personal data where n9995 has no legitimate or legal basis to continue processing it. Note that certain financial and KYC records must be retained to meet legal obligations and cannot be erased on request.
• Right to object: You may object to processing of your personal data for legitimate interest purposes, including marketing.
• Right to restrict processing: In certain circumstances, you may request that n9995 restrict processing of your personal data pending resolution of a dispute.

12.2 To exercise any of these rights, please contact n9995 support via live chat. We will respond to all valid data rights requests within 30 days of receipt.

13. Children and Minors

13.1 n9995 does not knowingly collect personal data from any person under 18 years of age. Registration on n9995 is strictly limited to adults. If we become aware that personal data has been collected from a minor, we will immediately suspend the relevant account and delete all associated data.

13.2 If you are a parent or guardian and believe a minor has registered on n9995, please contact our support team immediately via live chat.

14. Changes to This Privacy Policy

14.1 n9995 reserves the right to update this Privacy Policy at any time. Updated versions will be published on this page with a revised effective date. Where changes are material, n9995 may notify registered users via email or in-platform notification.

14.2 Your continued use of the n9995 Platform after publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the Platform and contact support to close your account.

15. Contact Us

15.1 For any questions, concerns, or requests relating to this Privacy Policy or the personal data n9995 holds about you, please contact our support team via live chat available on the Platform 24 hours a day, 7 days a week.

15.2 You may also direct written privacy enquiries to: [email protected]

15.3 n9995 aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 calendar days of receipt.